🦺Support & Utilities

Help when needed!

🔓Some commands require a Kinkster membership.

📋 Overview

The Support & Utilities module provides essential server management and support features that enhance user experience and safety. The system includes a comprehensive feedback submission system with categorization (suggestions, bug reports, general feedback, urgent issues), emergency safeword system with three severity levels and automatic isolation, voting system with direct platform links, help command displaying all bot commands by category, and word definition lookup using Urban Dictionary API. These tools support both server administration and member wellbeing while providing helpful utilities for everyday use.

⚙️ How It Works

Feedback System: Administrators can submit feedback directly to the bot developers through an interactive categorized form. The system uses a dropdown menu to select feedback type, presents tailored instructions for each category, collects detailed information through a modal form (summary, description, optional context), generates server invites automatically, and sends formatted reports to the bot's feedback channel with server information. This creates a direct communication line between server admins and developers.

Safeword System: An emergency response system with three severity levels designed for member safety:

Green (Check-in):

  • Simple notification to moderators

  • Logs check-in status

  • No additional actions taken

  • Low-priority alert

Yellow (Support Needed):

  • Alerts safeword role members

  • Indicates support request

  • Medium-priority response

  • Moderators notified immediately

Red (Emergency):

  • Highest priority alert

  • Automatic 1-hour isolation applied

  • Creates/assigns isolation role

  • Hides all channels from user

  • Moderators receive urgent notification

  • Early release button for moderators

  • DM sent to affected user

Voting System: Provides easy access to voting platforms with clickable buttons. Members can support the bot on Top.gg and Discords.com through one-click links. Includes decorative embed with voting banner image.

Help Command: Auto-generates comprehensive command list from all registered slash commands. Organizes commands by cog (category), displays command names with descriptions, handles long category lists by splitting fields, and provides complete bot functionality overview.

Definition Lookup: Searches Urban Dictionary API for word definitions and slang terms. Displays top 10 results with paginated navigation, shows definitions with examples, includes upvote/downvote statistics, and handles API errors gracefully.

🔑 Key Commands

/utility feedback

Description: Submit feedback, suggestions, or bug reports (Admins only) Access: Administrator permission required Cooldown: 60 seconds Function: Opens interactive feedback submission system with four categories.

Feedback Categories:

💡 Feature Suggestion:

  • For new feature ideas or improvements

  • Asks for: Feature description, benefit explanation, examples

🐛 Bug Report:

  • For technical issues or errors

  • Asks for: Problem description, reproduction steps, expected vs actual behavior, error messages

💬 General Feedback:

  • For thoughts, experiences, and suggestions

  • Asks for: Likes, improvements, community suggestions, general comments

⚠️ Urgent Issue:

  • For critical problems requiring immediate attention

  • Asks for: Urgent problem description, server impact, occurrence timing, attempted workarounds

Form Fields:

  • Summary: Brief title

  • Detailed Description: Full explanation

  • Additional Context: Extra information

Automated Information:

  • Server name and invite link

  • User mention and ID

  • Server member count

  • Submission timestamp

  • Server icon (if available)

Developer Notification:

  • Sent to feedback channel in bot support server

  • Contains all form information

  • Includes server details for context

  • Categorized by type for routing

User Confirmation:

  • Success message after submission

  • Explains next steps

  • Sets response expectations (24 hours for urgent)

/safeword <severity> 👑

Description: Activate emergency safeword system with severity levels Access: All members Cooldown: 10 seconds Options:

  • Green: Check-in notification

  • Yellow: Support needed

  • Red: Emergency situation

Requirements: Safeword channel and roles must be configured via /manage setup

Function by Severity:

Green Safeword:

  • Logs check-in to safeword channel

  • Mentions configured safeword roles

  • Sends confirmation to user

  • No additional actions

Yellow Safeword:

  • Alerts moderators immediately

  • Indicates support needed

  • Sends DM to user confirming notification

  • Mentions safeword roles

Red Safeword:

  • EMERGENCY PROTOCOL ACTIVATED

  • Immediately alerts moderators with urgent notification

  • Automatically applies 1-hour isolation

  • Creates "🔇 Isolated" role if doesn't exist

  • Hides all channels from user

  • Sets channel permissions: view_channel=False

  • Sends DM explaining isolation

  • Provides moderator button to end isolation early

Isolation Role Features:

  • Name: 🔇 Isolated

  • Automatically hides all channels

  • Cached for performance

  • Persists across bot restarts

  • Removable by moderators early

Early Isolation Release:

  • Button appears on Red safeword notification

  • Only safeword role members can click

  • Removes isolation role immediately

  • Announces who ended isolation

  • Button disables after use

  • 1-hour timeout on button

Privacy Features:

  • All responses ephemeral (private)

  • DM sent to user when possible

  • Fallback to ephemeral message if DM fails

  • Moderators notified in private channel

/vote

Description: Support the bot through voting platforms Access: All members Cooldown: 30 seconds Function: Displays voting links with interactive buttons for one-click access.

Voting Platforms:

  • Top.gg: Link to bot page with vote button

  • Discords.com: Link to bot page with vote button

Features:

  • Interactive link buttons (no navigation away)

  • Decorative voting banner image (Vote.jpg)

  • Encouragement message

  • Clean embed formatting

  • Permanent buttons (no timeout)

/help

Description: View all available bot commands Access: All members Cooldown: None Function: Auto-generates comprehensive command list organized by category (cog).

Features:

  • Groups commands by their cog/module

  • Shows command name with description

  • Alphabetically sorted within categories

  • Alphabetically sorted category names

  • Automatic field splitting if category too long

  • Shows all registered slash commands

Display Format:

Category Name
• /command_name - Description
• /command_name2 - Description
...

Categories Include: All loaded cogs plus "Uncategorized" for commands without cogs

/define <word>

Description: Search for word definitions and slang terms Access: All members Cooldown: None Parameters:

  • word: The word or phrase to define (required)

Function: Searches Urban Dictionary API for definitions with paginated results.

Features:

  • Top 10 definitions shown

  • Paginated navigation with arrows

  • Shows definition text

  • Includes usage examples

  • Displays upvote/downvote counts

  • Links to Urban Dictionary page

  • Author attribution

Result Display:

  • Title: Word being defined

  • Definition: Full text

  • Example: Usage in context

  • Stats: 👍 Upvotes | 👎 Downvotes

  • Author: Definition contributor

  • Link: View on Urban Dictionary

  • Navigation: ◀️ Previous | ▶️ Next

Error Handling:

  • No results: Clear message suggesting alternative

  • API error: Explains service unavailable

  • Connection error: Indicates connectivity issue

  • Graceful fallbacks for all failures

👥 Who It's For

Feedback System:

  • Administrators: Submit suggestions, bugs, feedback, urgent issues to developers

Safeword System:

  • All Members: Can use any severity level

  • Safeword Role Members: Receive notifications

  • Moderators/Admins: Can end isolation early

Voting System:

  • All Members: Support bot through votes

Help Command:

  • All Members: Learn available commands

  • New Members: Discover bot features

Definition Lookup:

  • All Members: Learn word meanings and slang

💡 Why This Feature

Feedback System: Creates direct developer communication. Categorization ensures appropriate routing. Detailed forms provide complete context. Automatic server info saves time. Structured submission prevents confusion. Urgent category for critical issues.

Safeword System: Prioritizes member safety and wellbeing. Three levels accommodate different needs. Automatic isolation protects users in crisis. Moderator alerts ensure quick response. Early release option provides flexibility. DM notifications ensure user awareness.

Voting System: Increases bot visibility on platforms. One-click access removes friction. Visual appeal encourages participation. Supports bot growth and development. Shows appreciation for users.

Help Command: Reduces support questions. Auto-generation stays updated. Category organization aids discovery. Complete command visibility. Easy reference for all members.

Definition Lookup: Educational resource for slang. Reduces misunderstandings. Entertainment value. Community learning tool. Real-world usage examples.

Made by DIVINITY • Pleasure Corner

PreviousModerationNextConfiguration

Last updated

Was this helpful?